What to Look for in a Commercial Cleaning Company in Louisville
Updated: 3 days ago
Choosing a commercial cleaning company is a trust decision. These are the questions that separate a company you can rely on from one you will be replacing in six months.
Are the cleaners background-checked and insured?
Your cleaners often have access to your space after hours. Ask whether every team member is background-checked and vetted, and ask for proof of insurance.
Is the scope in writing?
A written, line-by-line scope tells you exactly what gets cleaned and how often. If the quote is only a price per visit, you cannot tell what you are paying for.
Who do you call when something is missed?
Look for a named point of contact and a clear response time, plus a guarantee in writing. Ours is the Same-Miss Guarantee: if the same spot is missed twice, that clean is free, in writing.
What happens when a cleaner is out?
Ask about backup coverage. A missed night should never become your problem.
Can you cancel if it is not working?
Be careful with long lock-in contracts. We use a simple written agreement, and after the first 90 days you can cancel any time with 30 days' written notice.
Do they match the product to the surface?
The right product for the right job matters. Ask how the company chooses products and whether it will follow your preferences or sensitivities.
Ready to compare?
Book a free walkthrough at getcoveredcleaning.com or call 502-341-9023. We respond within one business day.
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